From account setup to payments, bonuses, and betting — get help with anything on 000xxx, in Bengali, anytime.
Choose a topic below to find what you're looking for
Full support for creating a new account, verification, password reset, login issues, and profile updates.
View DetailsRules, limits, and troubleshooting for deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
View DetailsTerms and conditions for using welcome bonuses, cashback, free bets, and vouchers.
View DetailsSports bets, Live Casino, slot games, understanding odds, and managing your bet slip.
View DetailsAccount security, two-factor authentication, reporting suspicious activity, and data protection.
View DetailsSolutions for mobile browser issues, pages not loading, clearing cache, and device-related problems.
View Details
From the moment you join 000xxx to your everyday betting experience, questions can come up at any time. Maybe a bKash payment is stuck and you're not sure why, or a bonus has gone missing, or you suddenly can't log in. This Help Center is here to support you through exactly those moments.
Our support team works entirely in Bengali, so whether you're chatting or calling, you don't need to know any English. Whether you're in Dhaka, Chittagong, Rajshahi, or Sylhet, 000xxx's support representatives are ready to help you in your own language.
Important: 000xxx will never ask for your password, bank PIN, or bKash PIN. If anyone contacts you claiming to be from 000xxx and requests this information, it is a scam. Please report it to us immediately.
The most common issue for new users is phone number verification. During registration, an OTP will be sent to your mobile — enter it correctly and your account will be activated instantly. If you don't receive the OTP, check your network connection and wait 60 seconds before trying again. If it still doesn't arrive, contact us via live chat and we'll sort it out quickly.
If you've forgotten your password, click the "Forgot Password" option on the login page. A reset link or OTP will be sent to your registered mobile number. Keep in mind that a strong password should be at least 8 characters long and include numbers and special characters.
Click the "Forgot Password" link on the 000xxx login page.
Enter the mobile number used during registration.
Enter the OTP sent to your phone in the designated field within 3 minutes.
Choose a strong password and store it somewhere safe.
Mobile banking is part of everyday life in Bangladesh, which is why 000xxx ensures that deposits and withdrawals via bKash, Nagad, and Rocket are as quick and seamless as possible. Deposits are typically instant, and withdrawals are processed within 5 to 15 minutes.
That said, occasional issues can happen — such as a deposit not showing up in your balance, a withdrawal request staying pending, or a payment going to the wrong number. In these cases, the first thing to do is note down your payment transaction ID and contact 000xxx support. We resolve most issues within 24 hours.
Make sure you use the correct 000xxx payment number when making a deposit. Always save the reference number for each payment — it's the fastest way to resolve any issues that may come up.
000xxx offers several types of bonuses — welcome bonuses, deposit bonuses, cashback offers, and free bets on special events. Many users run into trouble simply because they haven't read the bonus terms and conditions, so here's a straightforward breakdown of what you need to know.
Most bonuses come with a wagering requirement — meaning you need to place a certain amount in bets using the bonus funds before you can withdraw them. For example, if you receive a 500 BDT bonus with a 5x wagering requirement, you'll need to wager a total of 2,500 BDT before the bonus can be withdrawn. Full details on these conditions are available on the 000xxx Terms & Conditions page.
Check whether all 000xxx services are running normally
| Services | Status | Average Response Time | Last Updated |
|---|---|---|---|
| Main Website | Active | 120ms | Just now |
| bKash Payment | Active | 8–12 seconds | 5 minutes ago |
| Nagad Payment | Active | 8–15 seconds | 5 minutes ago |
| Live Betting | Active | 3 seconds | 2 minutes ago |
| Casino Games | Active | 1.8 seconds | 3 minutes ago |
| Live Chat Support | Busy (wait time 3–5 minutes) | – | 1 minute ago |
All the ways to reach 000xxx, at a glance
The fastest way to get help. Average response time: 3–5 minutes.
Active 24/7For complex issues, send us the details by email. You'll hear back within 24 hours.
support@000xxx.appSpeak directly with us for urgent matters. Bangla-language support available.
8:00 AM – 12:00 AMCheck the FAQ page for answers to common questions. Most issues are covered there.
View FAQ →
000xxx is more than just a betting platform — we believe entertainment is truly enjoyable only when it's kept within healthy limits. That's why responsible betting awareness is an important part of what our Help Center offers.
It's common for some players to chase losses by placing bigger bets under pressure — a habit that carries serious risk. 000xxx offers daily limits, weekly limits, and a self-exclusion option, all configurable from your account settings. If you feel that betting is having a negative impact on your life, reach out to our support team — we're here to help, no questions asked.
Keep in mind: Anyone under 18 is strictly prohibited from opening an account on 000xxx. If you suspect a minor is using an account, please notify support immediately. For more information, visit our Responsible Gaming View Page.
Online security has never been more important. 000xxx uses advanced encryption technology to protect your account — but there are steps you should take on your end too. Always log out after using a shared or someone else's device. Avoid making payments over public Wi-Fi. Change your password regularly and never reuse it on other sites.
Enabling two-factor authentication (2FA) on your 000xxx account adds an extra layer of security. To turn it on, go to the Security section in your account settings. Each time you log in, a code will be sent to your mobile — without it, access is blocked, so even if someone knows your password, they still can't get in.
If the 000xxx site is slow or not loading on your phone, start by clearing your browser's cache and cookies. In Chrome, go to Settings > Privacy > Clear browsing data. If the problem persists, check your internet connection and try switching between Wi-Fi and mobile data. In most cases, these two steps are enough to fix it.
If you're experiencing lag during live betting or casino games, close other apps on your device and shut any unused browser tabs. The 000xxx website is optimized for mobile, so it generally runs well even on older devices. If a problem persists over time, send a screenshot to our technical team so we can investigate.
"I deposited via bKash but the balance wasn't showing up. I reached out on live chat and the issue was resolved in just 4 minutes. Being able to communicate in Bangla made everything so much easier."
"I forgot my password and reached out via chat at midnight. Got a response within 2 minutes and the issue was sorted straight away. 000xxx support really is available around the clock."
"I couldn't quite understand the bonus terms, so I sent a detailed email explaining my confusion. The next morning, I received a wonderfully clear explanation from the team. 000xxx's support team is incredibly patient."